UX Lead, European Commission Digital Transformation Program

August 2013 - September 2015

This program is the single largest effort to consolidate and improve digital communication at the European Union. We started at the European Commission - the largest, most complex, and most visible EU institution. 

With 40 million monthly users, 42 policy departments, over 500 websites, no central comms strategy, and a staff from 27 nations, this was a defining challenge in my career, and life. I guided the initial program strategy, oversaw the UX and Design teams, and I was the main liaison with the Spokespersons Board and Cabinet to the President to garner support and buy-in.