Innovation Lead
Led two award-winning projects in e-commerce innovation and sustainable logistics. Launched bpost’s Eco Zones, resulting in 97% reduction in CO2 emmissions in last-mile delivery.
Year
2018 - 2020
Client
bpost Future Lab
bpost Eco Lab
Since the successful launch of our pilot in Mechelen in 2019, the Eco Zones program has grown to include all major Belgian cities. As of 2025, one in five packages are delivered emission-free.
In 2018 I spotted an opportunity for bpost to become more ambitious in sustainable services. I wrote a vision paper on the topic, which as endorsed by senior leadership, and launched the Eco Lab. Our mission was to achieve emission-free delivery, and create a pipeline of new innovation projects in sustainable services.
Within one year, sustainability rose to the top 3 strategic pillars of the bpost group, and we launched more than a dozen experiments, including the overhaul of the locker delivery program and the launch of Eco Zones.
“I am pleased that bpost is setting the tone for how parcel and letter delivery can and will look in the future. I also invite other companies to follow this example.”
— Minister De Sutter
In-home delivery
I conducted the service design and pilot program for this experimental new service, in partnership with Zalando. After widespread media coverage, and an international award for innovation, bpost commercialized the service for homeowners with adequate smart home technology.
In-car delivery
Following the success of in-home delivery, we followed with an experiment in delivering parcels to cars while people are at work. We pivoted the idea into a broader concept and new revenue stream in access management.